Terms of Service

Last updated: September 8, 2024

Welcome to Pilar! These Terms of Service ("Terms") govern your use of our AI-powered communication platform and related services (the "Services"). By using our Services, you agree to these Terms.

1) What We Do

Pilar provides AI agents and knowledge bases to help organizations manage conversations and information. Our Services include:

  • AI-powered conversation management
  • Knowledge base creation and management
  • Multi-channel communication tools
  • Analytics and reporting features

2) Your Account

To use our Services, you'll need to create an account. You're responsible for:

  • Keeping your login credentials secure
  • All activity that happens under your account
  • Providing accurate information
  • Letting us know if something's wrong

3) How to Use Our Services

You can use our Services for legitimate business purposes. Please don't:

  • Break any laws or regulations
  • Send harmful, threatening, or inappropriate content
  • Try to hack or disrupt our systems
  • Use our Services for anything illegal
  • Pretend to be someone else

4) Your Content

You own the content you upload to our Services. By using our Services, you give us permission to use your content to provide and improve our Services.

5) AI Features

Our AI features may use third-party providers (like OpenAI, Google Cloud, AWS) to process your inputs. We don't use your content to train AI models beyond what these providers' policies allow.

Important: Don't submit confidential or sensitive information to AI features unless absolutely necessary.

6) Payments

If you subscribe to a paid plan:

  • You'll be charged in advance
  • Fees are generally non-refundable (except as required by law)
  • We use Stripe to process payments securely

7) Service Availability

We're a small team working hard to keep our Services running smoothly. We'll do our best to maintain uptime, but we can't guarantee 100% availability. We may need to temporarily suspend service for maintenance or updates.

8) Account Suspension and Termination

We may suspend or terminate your account if you violate these Terms, applicable laws, or if we believe it's necessary to protect our Services, other users, or comply with legal obligations.

9) Disclaimers

Our Services are provided on an "as is" and "as available" basis. We make no warranties of uninterrupted operation, error-free performance, or that our Services will meet your needs.

10) Limitation of Liability

To the fullest extent permitted by law, Pilar and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising from your use of the Services.

11) Changes to These Terms

We may update these Terms from time to time. We'll post the updated version here and update the "Last updated" date. If we make significant changes, we'll try to notify you.

12) Contact Us

Questions about these Terms? Email us at hi@askpilar.com and we'll get back to you as soon as we can.