Security & Data Protection

Pilar protects your data with multiple security layers to ensure your organization's information remains secure and private.


Data Isolation

Each organization's data is completely separate. Users can only access their own organization's information.

How data isolation works

  • File storage isolation - Per-organization storage buckets with encryption at rest and access controls.
  • Database-level separation - Organization boundaries enforced at database level.
  • Automatic filtering - Queries only show your organization's data.
  • API protection - All interactions validate organization access.

Infrastructure Security

Pilar follows industry standards and operates on a modern serverless architecture designed for security and reliability.

Serverless architecture

  • Stateless functions - Functions run statelessly, persistence only where needed.
  • Industry-standard practices - Established security protocols followed.
  • Minimize data retention - No unnecessary sensitive data persistence.
  • Secure cloud hosting with enterprise-grade security.

AI & Third-Party Security

When using AI features, your data is handled securely.

  • Sensitive data protection - No sensitive data shared.
  • No training data usage - Your data is not used to train any AI models.
  • Minimal data sharing - Only necessary text sent to AI providers for functionality.

Your Responsibilities

  • Strong passwords for all user accounts.
  • Regular access reviews to ensure only authorized users have access.
  • Report security concerns immediately to our support team.
  • Keep contact information updated for security notifications.

Questions?

Contact us at hi@askpilar.com for any security questions or concerns.


Next Steps


Ready to take community support to the next level? Contact us and see what's possible with Pilar.