Use Cases

Pilar is for anyone who needs to share information clearly and reliably, whether it's just you, a small circle, or an entire organization.

Consider the Following Scenarios:

If 3 or more of these scenarios sound like you, Pilar could be a great solution for your needs

Efficiency & scale

You spend time answering the same questions repeatedly.
You want to help more people and free up time for complex work.
You have information that would be helpful if people could access it 24/7.

Insights & control

You'd like to identify knowledge gaps in your resources.
You'd like to gain insights from the resources people ask for most.
You want to maintain control over conversations and information.

Simplicity & transparency

You want setup to be fast and simple, you do not want to deal with technical complexity.
You value transparency and want to know how and where your users are getting answers from.

How Organizations Could Use Pilar

While Pilar works for any organization that needs to share information clearly, we believe it would be particularly valuable for community organizations, nonprofits, and small businesses. In fact, we use Pilar ourselves for customer service—helping users get instant answers about features, pricing, and setup without waiting for our team to respond.

Community organizations & nonprofits

Youth Programs: Help parents find program schedules, registration info, and activity details.
Cultural Centers & Churches: Share event calendars, service times, and membership information.
Advocacy Groups: Provide policy updates, action items, and resource guides to supporters.
Mutual Aid Groups: Provide instant access to available resources, donation needs, and support services.

Small businesses & service providers

Local Clinics: Provide appointment scheduling, insurance info, and service details.
Counselors & Support Services: Share resource guides, crisis contacts, and appointment availability.
Freelancers: Answer client questions about services, pricing, and availability without interrupting your work.

Education & community programs

Teachers: Answer parent questions about assignments, schedules, and classroom policies.
Program Coordinators: Help students and families navigate enrollment, requirements, and deadlines.
Community Organizers: Share event details, volunteer opportunities, and local resources.

Pilar can be used for many more use cases beyond these examples. If you have information to share and want to help people access it 24/7, Pilar can likely work for you.